Product recovery & quality co-worker

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• $27.35 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
• This role is Permanent Part-time, 60hrs/fortnight.
• The shift times required to work will be spread between 08:00am to 8:00pm and 10:00pm (Thursday - Saturday).
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

RECRUITMENT PROCESS AND KEY DATES
• We require adequate availability, without holidays booked, during the peak trading period (from mid-November to March) for this position.
• If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
• If your application is progressed, you will be invited to attend an in-person interview with the hiring team.

About this work area

As Product Recovery & Quality Co-worker your responsibilities will include, but are not limited to:
• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
• Present IKEA products in As-Is Shopfloor using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
• Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
• Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
• Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
• Always consider the sustainability impact when deciding when and how to recover products.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
• Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.

As Product Recovery & Quality Co-worker you are or have:
• A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work independently.
• A passion for building furniture, our products, and our sustainability initiatives.
• Motivated, results-driven mindset that does not shy away from challenges.
• Experience with regular use of computers and IT systems.
• Strong customer focus, ensuring we keep the customer in mind no matter what we do.
• Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.
• A safety mindset and being comfortable with physical work and manual handling including repetitive lifting.

We need people like you

At IKEA, work is so much more than a job. Come join us!