Guest Relations Manager

We are looking for a Guest Relations Manager who can maintain the overview at all times with the highest standards of service and guest satisfaction. In this role, you'll oversee all the VIP guest arriving and departing, guest interactions and the activities within the lobby.

As Guest Relations Manager you are responsible for leading, coaching, training and motivating your team. In addition, you know how to approach guests and through your authenticity you give each guest a unique feeling by creating Authentic Luxury moments.

Your main responsibilities are;

• Oversee all guest relations activities to ensure exceptional service delivery;

• Develop and implement strategies to enhance guest satisfaction and loyalty;

• Handle guest inquiries, feedback, and complaints with professionalism and empathy;

• Collaborate with various departments to ensure seamless service;

• Monitor guest preferences and anticipate needs to create Authentic Luxury Moments;

• Conduct regular reviews of guest feedback and implement improvements as necessary;

• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis;

• Monitoring LQA Standards and train team members accordingly;

• Assisting the Front Office team during peak moment in the lobby;

• Maintaining accurate records of guest relations operations, transactions and inventories;

• Implementing policies and procedures to improve guest relations efficiency and the guest satisfaction;

• Contact for all the guests during special moments in regards to arrival, stay and departure;

• Controlling turnover, costs and other financial aspects.

Where your journey will take place

The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.

Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.

Some extras to make the journey exceptional

At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:

· Salary based on scale 8 of the Horeca CLA and your experiences.

· Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.

· Special team member rates in more than 500 hotels within the Minor Hotel Group.

· A great discount of 50% on the F&B concepts of 16 luxury hotels in Amsterdam.

· Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.

• An 'experience stay' at Anantara Grand Hotel Krasnapolsky Amsterdam.

· Our University offers excellent training and (international) development opportunities.

· Great growth opportunities: all employees from the Minor Hotel Group have priority on internal vacancies worldwide!

· Management programs to support your way to the top

· We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city

Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink via (klik op de solliciteer button) sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.

· Proven Guest Relations skills in an upscale and high-volume environment with at least 2 years of experience in a similar role;

· A natural "drive" to get to know people and to exceed expectations;

· Problem-solving and conflict resolution expertise;

· Guest-oriented, affinity with planning and organizing and eye for details;

· Ability to thrive in a fast-paced, dynamic work environment with an hands-on mentality;

· Flexibility to work evenings, weekends, and holidays as needed;

· Excellent communication skills and proficiency in the English language, Dutch is a plus.