Customer and community engagement specialist

Who you are

• You are passionate about the power and role of communication as an integrated part of the business. You know, share and live the IKEA brand, culture, values
and way of working.
• You have strong communication skills in English (spoken and written), as well as 2-5 years of external and internal communication experience.
• You are Energised by working both independently and interdependently with communication networks and cross functions.
• You demonstrate strong IKEA leadership skills, adapt quickly to change and use sound judgements to make timely and effective decisions.
• You can lead change through communication with the business goals and co-workers in focus combining work on strategic and operational levels.
• You are inspired by IKEA corporate social responsibility, business sustainability and up to date with the complete media landscape (including the latest trends in
social media).

Your responsibilities

• Communicate verbally, visually and in writing in an inspirational way with IKEA tone of voice to formulate co-worker communications that meet IKEA business
needs and keep our co-workers well informed, engaged and empowered.
• Obtain relevant product and service information from the various departments and communicate it to co-workers, allowing them to communicate to our
customers in an accurate and timely manner.
• Support marketing initiatives, develop, identify, utilize and update communication channels for delivering key messages keeping business goals, co-workers and
customers trust in focus.
• Optimize sales by creating and implementing a local marketing plan that drives traffic and supports the commercial calendar primarily in the areas of catalogue, f
flyer distribution and promotions.
• Define, plan, create/execute and ensure that all internal and external communications in the store are researched, formulated and delivered in an accurate, high
quality and efficient manner.
• Responsible for the communication and execution of projects that support IKEA's corporate sustainability and social responsibility initiatives.

Our team within IKEA

Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we're also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/salary for this position is $ 70,800.

P.S. In the IKEA world, this position is officially referred to as: Communication Responsible.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.