Customer integration consultant - benelux

Customer Integration Consultant - Benelux

"Are you looking for a challenging job opportunity in which you can combine your IT knowledge with your business savviness and make a true impact for PostNL's domestic customers? Then this opportunity is one you don't want to miss!"

Daarom kies je als Customer Integration Consultant - Benelux voor PostNL

Visible work: you will help to improve the experience of our key domestic customers by making sure that the customer integration processes run as smooth as possible.

Challenge: you will work in a very dynamic and fast changing environment in which fierce competition, where new vendors and technologies emerge rapidly.

Good working atmosphere: we support our people with a motivating work environment and enthusiastic colleagues, a commitment to promoting from within and a belief that every employee deserves a productive life outside of work.

Dit is jouw rol

While working in our centralised Digital department your job is to fully support our key domestic customers within the Benelux, such as Bol.com, Coolblue, Zalando, Otto and Intergamma. Your focus is on the IT-system integration, connecting the customer systems, API's and web portals with our systems and API's. Our high-end service to these eCommerce customers for instance about track & traceability can only be delivered if logistic data can run smoothly from one system to another. It is your challenge to make this happen. Obviously you are not alone in this, but you will play a central part. You will serve as a link between our domestic customers, account management and our IT-organization. You will oversee the entire IT integration process from end-to-end, which implies that you are responsible for designing, testing, and implementing integration solutions for our domestic customers. It is your job to ensure that PostNL's IT-systems can "talk" with those of our key customers.

Our Customer Integrations team is part of the ERT (Emergency Response Team) within PostNL. For the largest disruptions in the IT-chain, we play an essential role to detect and mitigate customer impact. This is an integral part of our work during office hours. Every once in a while IT related issues occur during evening hours. Over the last year this happened once per three months. But when it happens we need to be there for our customers and manage to fix it. For this purpose we work in rotating standby shifts. Both for being standby as for actually working outside office hours we offer extra compensation.

Jouw collega's

With an average of 1.1 million parcels going through our operation per day we have the clear goal to make our full supply chain data driven. The development of data driven decision making at PostNL is crucial for our success. This also means that the availability of high quality data is essential. Within our centralised digital department we push the digital transformation across our company and with our customers. We have the ambition to grow into the most efficient and innovative post and eCommerce delivery platform in the Benelux. You will become part of our young and dynamic Customer Integration team consisting 6 to 8 consultants. Together, you will strive for the digital transformation and continuous improvement of our customer experience. The team works hybrid and you will come to our office twice a week. The main language spoken in the team is Dutch, you will mostly speak Dutch with our domestic customers, however regularly the customers developers will speak English.

Dit bezorgen we jou

• This position is on scale 9 with a salary between € 3.067,- and € 4.646,- gross monthly based on your background and level;
• Hybrid way of working, enabling you to partly work from home and from our brand new office head office, just in 5 minutes' walk from station Den Haag - Hollands Spoor;
• We are growing our agile teams where you will have the freedom to take ownership in growing with and as a team. You and your fellow team members, shape the way you collaborate, continuously learn and grow with a shot of daily fun.

Dit breng je mee

Sometimes, our IT-landscape differs a lot from that of our customers, making the integration assignment more challenging. In these situations, you are able to keep your head cool, step back and, define an effective IT-integration strategy before solving the puzzle. Occasionally a customer does not know the right way to set up the integration. In such case, it is important that you find out the needs of the customer so that you can help them get the desired solution tailored to their needs. Not only will you act as an expert regarding IT-integration, but you are also receptive to new ideas that customers might have on improving the integration process. Do we expect you to have all the required IT-knowledge ready at day 1? Of course not! Your colleagues will help you to expand your current basic knowledge of APIs, system integration techniques and customer IT-systems. So you are free to learn and grow fast!

You are able to combine your knowledge on IT system integration together with your strong customer service mindset. Your advanced customer service skills will help you to handle and resolve customer inquiries regarding IT integration/migration in a timely and accurate manner. While customers can be forceful and sometimes harsh in their approach, we need you to be strong and confident in your communication. Again, we would like to emphasize that we do not expect you to have all IT-knowledge inhouse at your first day at PostNL. Instead, you have affinity with IT and you are especially eager to learn more.

We encourage you to apply if you recognize yourself in the following bullet points:

• Preferably 2 years and maximum 5 years of relevant work experience in a similar role related to IT integration/migration or other IT project management, or technical support roles. However, if you do not have this particular experience but can demonstrate your IT/business savviness otherwise, we still encourage you to apply as well.
• You demonstrate excellent business acumen and you have affinity with IT. Ideally, you have basic knowledge of API's, programming languages, troubleshooting, integration techniques or middleware solutions;
• You are perfectly able to communicate both in Dutch and English, verbally and in writing.
• You have a relevant bachelor degree or higher, such as a degree in IT, information management, business administration or a similar field.
• You have affinity with the logistics industry in an e-commerce environment.

Het sollicitatieproces

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