Product manager mobile and web

Within the newly formed Tribe for Global Digital & Assisted Channels, we are working every day on our mobile and web channels to provide our customers with the best digital experience. We have the ambition to be the best digital bank globally. Does this spark your interest, and do you have ideas on how we can further personalize our digital channels? This might be a great opportunity for you: we are looking for a Product Manager Mobile and Web (Personalization Features) to join our team!

The team | The Tribe

Join the Tribe Global Digital & Assisted Channels in the Squad 'Channel Communication Capabilities'. In this role, you will lead the development of personalization features within our app, creating a more relevant and engaging experience for our customers.

You will work with a wide variety of stakeholders, ranging from product teams to business leads, to deliver innovative, data-driven personalization solutions.

Roles and responsibilities

• Lead the development of personalization features for the app and web, making the user experience more relevant and tailored to customer needs
• Collaborate with cross-functional teams and various stakeholders to gather insights and prioritize personalization features
• Bring innovative ideas to the table on how to further personalize and enhance the app experience
• Be data-driven, using impact assessments and data insights to make decisions and prioritize features
• Translate business needs into technical requirements, working closely with engineering teams to ensure successful delivery
• Apply your product knowledge to improve your squad's predictability, output quality, and overall velocity
• Ensure our personalization solutions comply with regulatory requirements and maintain flawless 24/7 operations

About you
We are seeking someone who thrives in collaborative environments and is excited to bring new, forward-thinking ideas on how to enhance the personalized experience across mobile and web platforms. If you're passionate about improving our digital channels with personalization at the forefront. On top of that we are actively extending our app and web channels to Italy, Romania, Germany and Australia.

How to succeed

• You are collaborative and enjoy working with diverse teams and stakeholders across the business and across multiple countries
• You have strong communication skills and the ability to clearly articulate ideas and convert strategies
• You are innovative and passionate about personalization, always thinking outside the box
• You have an entrepreneurial mindset: you are curious, proactive, and willing to experiment with new ideas
• You are data-driven and comfortable making decisions based on metrics and impact
• You are skilled at prioritizing tasks and balancing competing demands
• You have experience with agile methodologies, such as scrum, and a background in software delivery is a plus
• You have experience working in cross functional teams as Customer Journey Expert or Business Analyst, and you are comfortable managing a product backlog
• You are fluent in English, written and verbal

Rewards & benefits  

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• A 36 to 40 hours job with an unique offer that fits in today's world. We take into account your personal situation and ambitions and help you balance
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Training budget and opportunities to develop your soft skills and technical skills

Want to apply directly?

Upload your CV and motivation letter by clicking the "Apply" button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!