External service partner (esp) warehouse operations manager

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Job Type: Permanent, Full-time Salaried

Pay: The salary range for this position is $94,924.00-$141,506.00 and will be based on equivalent work experience

Location: This role will be on-site 5 days/week at the Quakertown, PA Central Fulfillment Unit (3000 Am Drive- Quakertown, Pennsylvania- 18951)

There is domestic relocation with this position

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

What you'll be doing day to day

• Accountable for high performing daily operations in the assigned central fulfilment unit through the external service partner that operates the unit. Including standard operating procedures, planning, execution, follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touchpoints for the lowest possible cost.
• Accountable for budget and results connected to the ESP operated central fulfilment unit and to initiate actions when necessary to optimize costs in order to contribute to the performance, productivity, cost development and efficiency of central fulfilment operations.
• Accountable for implementing warehousing processes and concepts as well as new technological and digital innovations through the ESP.
• Responsible for developing and maintaining agreed contractual service standards together with the external service partner (ESP) and the INGKA retail organization.
• Accountable for securing efficiency and continuous improvement of the unit through the ESP to reach excellence in operations as defined in the Customer Fulfilment Business Plan and the GSP agreement including delivery performance, quality and productivity improvements as well as cost optimization.
• Accountable for collaboration and cooperation of the unit with key partners and stakeholders on all levels including market, group, internal, external, within and outside of INGKA. Including: representation of the central fulfilment unit in related decision bodies, contribution with both knowledge and expertise to optimal operational and multichannel development, related business- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks.
• Responsible for acting as a "bridge builder" between IKEA and ESP with emphasis on interaction between IKEA and ESP co-workers; develop, communicate, explain and follow-up of strategy, business plan and relevant actions within the unit with the customer in focus
• Responsible for managing the External Service Provider (ESP) unit and developing a partnership built on close cooperation and securing a 'fair deal' within the given frames based on an environment friendly and socially sustainable supply chain.
• Accountable for promoting and stimulating entrepreneurial orientation in the in the ESP operated central fulfilment unit and to secure contribution to knowledge sharing, knowledge management, improvement, development and innovation activities.
• Accountable for the implementation of the Customer Fulfilment sustainability agenda in the assigned central fulfilment unit.

Together as a Team

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organization with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.

Why we will love you

• University degree (Economics, Logistics, Supply Chain Management) or proven performance in logistics/commercial/supply chain management
• 4-6 years working experience in a management position (preferable in distribution, retail, logistics or similar) with experience forecasting/projecting costs and setting budgets
• Proven successful leadership in a big organization, delivering both business result and people development
• Retail/home furnishing/supply chain/customer service experience and interest
• Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
• Knowledge of labor laws and third-party relations (unions, external service providers etc.)
• Experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals
• Proven ability to influence in a matrix organization
• Successfully lead projects or processes on country/market/national level
• Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problem solving experience
• Fluent in English, both written and verbal