Customer relations officer - shopping experience (part time), ikea pasay city

IKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. Owns and operates the country's first and the largest IKEA in the world - IKEA Pasay City - which offers an omnichannel shopping experience. To learn more, visit IKEA.ph

Your assignment

• You handle the daily operation of Småland, the children playground such as registering kids for the playground admission, taking care of the children and ensure their safety during their stay in the playground.
• You ensure good teamwork in the operation of the playroom during the day, which includes toilet needs and taking care of individual children, ensuring that there is a good balance among children per play activity.
• You check and maintain the safety and cleanliness of the playroom according to stated guidelines and checklists together with the cleaners and technical staff.
• You assist to handle emergency cases happening in Småland, such as accidents, incidents or sudden sickness. 
• You ensure safety and evacuation procedures are carried out, such as handling missing children and evacuation in case of fire or emergency announcement.
• You assist to make announcement through the internal paging system when necessary.
• You communicate to the manager on issues, concerns, and incidences with regard to safety and security of the children and ensures the IKEA store is a safe and secure environment at all times for visitors and co-workers.
• You submit a daily Småland report (number of children and results in case of accident) and record information accurately so that the resulting analysis can be used to improve customers' future shopping experiences.
• You check the availability of toys and videos, ensure these are fully functional and organize the store toys and materials to ensure order in activity areas.
• You assume responsibility for other tasks and projects as they occur

Your profile

• You have passion in working with children and parents.
• You have experience in working with, entertaining and creating stimulating environments for children of different ages.
• You have experience in organizing and participating recreational activities and games.
• It will be an added advantage if you have previous experience working in child day care and/ or having a first aid certification.
• You are able to understand the individual differences in ability, personality and interest.
• You have good communication skills in both Filipino and English.
• You are able to accept criticism and deal calmly and effectively within high-stress situations.

This role requires flexibility in work hours, work schedule is approximately

 25 hours per week

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.

TACK!