Vacature omschrijving
Who you are
To enable a convenient customer experience, IKEA is offering a wide range of services. Connected to fulfilment operations are the Collect and Home Delivery Service. As Logistics Operations Team Leader (internally this position is called Service Execution Team Leader) you will be responsible for excellence in Service Execution by securing operational requirements in the unit in close cooperation with Fulfilment Operations and external Service Partners. Enabling an excellent customer experience through a high performing operations at the lowest possible cost are your responsibility. You lead, coach and develop the operational teams, always with an everyday safe, sustainable and healthy work environment in mind.To be successful in your role, we expect that you have:
- Experience in leading people with proven record of successful leadership delivering both business result and people development
- Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback
- Business-minded approach with a clear customer focus and ability to meet agreed budgets and goals
- Ability to implement structural way of working within the area of responsibility
- Passion about logistics and have the ability use your know-how to optimize processes with high quality understanding the financial impact and customer experience
- Good knowledge of retail and/or logistics processes, tools and working methods
- Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
- Good knowledge of service execution processes, frameworks, and guidelines
- Interested in home furnishing, people's life at home, and the IKEA product range
- Understanding and contributing to the assigned matrix in the agreed and established forums
- Good knowledge of problem-solving and process improvement methodologies
As a future leader of our organization, we expect:
- Good knowledge of different leadership styles and how to adapt it according to needs and different situations
- Ability to perform and deliver while learning and developing yourself and your team
- Passion to lead business through people and having a strong belief in the individual potential to develop
- Ability to inspire and engage others while being business-minded and having a customer centric approach
- Energized by developing and supporting others to reach set goal
- Good knowledge of change management, ability to facilitate a team through change and experience in conflict resolutions
- Ability to deliver the results when dealing with the unknown in a constantly changing omnichannel environment
- Ability to build trust and communicate in a clear and targeted way with different people in various situations
- Ability to manage a high-volume and vibrant omnichannel environment
- Eager to deliver customer value and excellence in operation
- Ability to make things happen with flexibility, speed, and simplicity
- Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values
Your responsibilities
You will be accountable for assigned team's performance to secure a high performing daily operation connected to Service Execution for the unit including:- Efficient staging and preparation for last mile and loading operations,
- The required handover and loading capacities,
- The inventory and handling management,
- Compliance to applicable frameworks and guidelines
Next to that, you will:
- Take direct lead with identifying, recruiting, retaining and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
- Maintain a clean, organized and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment
- Secure effective, qualitative and efficient daily Service Execution within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker's quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs
- Support lean methodologies within Fulfillment unit and oversee the Lean improvements and initiatives in designated area of responsibility
Our team within IKEA
We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need. We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.
In addition to a competitive remuneration, we offer:
- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- An additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
- We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
- A canteen where you can eat delicious food at very democratic prices
- IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
- ONE IKEA Bonus: an additional bonus based on your shop's results
- IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
- IKEA staff discount 15% on all your purchases
- Team outings & staff parties, because togetherness is very important to us
- A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments