Sales co-worker

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• $27.35 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
• These roles are Permanent Part-time, 30hrs - 40hrs/fortnight.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts, where the spread of hours will be between 8:00am to 9:30pm. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• We have many roles available across different departments in sales, see 'About these work areas' for the roles and their respective responsibilities. You may apply for more than one position.
• If your application is progressed, you will be invited to a Group Assessment Centre or Hiring Event.

About this work area

About these work areas
As a Sales Co-worker (Kitchen Planner) your responsibilities will include, but are not limited to:
• Be an IKEA Ambassador by understanding that you impact our customer's experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
• Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them.
• Supporting customers with their kitchen design process using the kitchen planning 3D rendering software and accessory workshop. You will build strong relationships with the customer throughout their planning journey.
• Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
• Stay knowledgeable about in-store specials, delivery options, product features and benefits.

As a Sales Co-worker (Self Serve Furniture Area) your responsibilities will include, but are not limited to:
• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
• Actively participating in selling products with a positive attitude and contribute to business goals and growth.
• Condensing stock, including unloading pallets and cutting boxes open to restock appropriate products.
• Working closely with the fulfilment team to ensure the self serve warehouse is always well-stocked, tidy and presentable.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
• Assisting customers with loading flatpacks or products onto their flat trolleys when required.

As a Sales Co-worker (Bedrooms) your responsibilities will include, but are not limited to:
• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
• Actively participating in selling products with a positive attitude and contribute to business goals and growth.
• Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

As a Product Recovery & Quality Co-worker your responsibilities will include, but are not limited to:
• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
• Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
• Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
• Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
• Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
• Always consider the sustainability impact when deciding when and how to recover products.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
• Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.

As Sales Co-worker you are or have:
• Passionate about our home furnishing products and working with customers.
• Proficient computer skills and an ability to learn about all technical aspects of the IKEA range.
• Ability to prioritise tasks in a fast-paced environment and manage your own tasks.
• A calm and confident approach along with strong communication and customer skills, ensuring we keep the customer in mind no matter what we do.
• A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work independently.
• A safety mindset and being comfortable with physical work and manual handling including repetitive lifting.

We need people like you

At IKEA, work is so much more than a job. Come join us!