IKEA Birmingham are looking for kitchen planners to join our sales team in the showroom.
As a kitchen planner you help customers design their ideal kitchen by providing expert advice and personalized solutions. They work with customers to understand their needs, preferences, and space constraints, and then create detailed kitchen layouts using IKEA's planning tools
WHAT WE OFFER
Start date: 2nd November 2024
Salary- £15,164
24hr contracts working 4 days over 7 this will be 4 x 6hr shifts to cover weekends and afternoon/late evening shifts starting from 3pm or 4pm (Mon to Fri) with every 4th weekend off.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
..as well so much more!
Full Benefit List https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310
WHO YOU ARE
You are someone who has a passion for kitchens has attention for detail & is confident in approaching customers and treats them in a polite and friendly manner. A person who is passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. You are open minded & have the ability to problem solve, have a good level of knowledge around IT systems and have experience within sales or customer service. Furniture designing/planning is desirable however full training will be given for this role.
Preferred
• Previous kitchen planning experience or a design background although full
training is provided
• Previous customer service or retail experience
• Experience within a sales targeted environment
WHAT YOU'LL BE DOING ON THE DAY TO DAY
Ability and eagerness to provide each customer with an exceptional experience. A people person who can create dialogue with customers
• The ability to inspire, actively promote and sell the IKEA Kitchen product range.
• Excellent verbal and written communication skills.
• Problem solving skills and be good at prioritising and organising their work with the ability to work efficiently in fast-paced retail environment.
• Provide an exceptional shopping experience for our customers
• You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings
• Passionate about the range and home furnishings, curious to learn the stories behind the products and their design and actively share this with the customer
• Support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop
• Pro-actively interact with customers & provide excellent 1-1 customer service for a sustained period of time during the appointments
• Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer.
• Support with responding to the customer emails, securing payments both in store and remotely
• Calling your future appointments to secure the bookings and providing the customer with insight into how to measure their room and set expectations
• Support the kitchen co-worker team with opening and closing routines and general house keeping.
Here at IKEA we recruit through our values and togetherness is one of the core values in the IKEA culture, we expect our candidates to be natural team players who will embrace change with a solution-orientated approach. In IKEA we place great emphasis on leading others and ourselves with a positive approach, even during the busiest and most challenging times.
RECRUITMENT TIMELINE
Please submit an up-to-date CV when applying. Successful candidates on application will be asked to complete a short video interview telling us about your self.
If you have any questions or need any support throughout the recruitment process, please contact fiona.currie@ingka.ikea.com
Salarisomschrijving
Het salaris bedraagt €15164