IKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Singapore creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Pte. Ltd. Owns and operates three omnichannel stores in Singapore, including IKEA Alexandra, IKEA Tampines and IKEA Jurong. To learn more, visit IKEA.sg
Job descriptionPURPOSE OF THE JOB
Provide professional and prompt customer service through the creation of a rewarding end-to-end journey in different customer touchpoints. Support the IKEA for Business Sales Support Specialist in initiating business development activities, including establishing, verifying leads, and following up through multi-touchpoint initiatives to provide a base for sales activities. Manage and provide various sales support information to enable the selling team to engage and meet our customers' needs in all touchpoints.
RESPONSIBILITIES OF THE JOB
- Contact (via phone call and email), qualify and maintain all incoming inquiries
via the designated IKEA for Business website before assigning the enquiries to the B2B operations team or other respective business units. - Contact (via phone call and email), qualify and maintain all incoming inquiries via email and/or contact number
before assigning the enquiries to the B2B operations team or other respective business units. - Maintain communication with new business leads
and ensure that the client's concerns are addressed promptly throughout all touchpoints. - Pair appropriate visual materials when communicating with leads via email.
- Maintain and update the existing CRM and customer record/s.
- Support the IKEA for Business Sales Support Specialist during face-to-face meetings with business clients
in-store or on-site.
REQUIREMENT FOR THE JOB
1.Motivation
- Enthusiastic, with strong desire to be part of a positive and challenging environment.
- Enjoy working with others to create positive and different-with-a-meaning solutions.
- Strong sense of motivation from creating something 'new' and go where no one else have gone.
- Sense of achievement coming from the feeling of doing ones best.
2.Knowledge
- Experience in professional communication with corporate clients.
- Broad knowledge on how to optimise the customer experience across physical and digital touchpoints.
- Strong stakeholder management ability.
- Strong analytical and database structuring & management skills.
- Proficient in Microsoft Office especially MS Excel & PowerPoint.
- Fluent in verbal and written English.
- Proficiency with Google Sketchup is an advantage.
3.Capabilities
- Understanding and commitment to company Culture and Values.
- Positive personality. Highly organized in an environment of multiple parallel priorities.
- Strong sense of customer service.
- Fair, honest, and trustworthy with excellent people skills, ability to think out-of-the-box, and a good sense of humour.
- Self-reliant with proven ability to work as part of a team as well as independently.
- Supportive to others, keen to share knowledge and learning with others in the organization, and to go the extra mile as part of an ambitious team.