For our large corporate clients it is critical to have large amounts of transactions processed and to receive transaction data from their own ERP systems in an automated and secure manner. In order to facilitate these client needs, Rabobank offers the direct customer channels Rabo Direct Connect and Swift for Corporates. Large numbers of payment and savings orders are delivered and processed daily and we ensure that our clients can reconcile on time and mostly automatically.
There is an opportunity for you to have real impact on the future of these products and on the customer journeys of our corporate clients. We are looking for a Senior Product Manager to join the ride in creating solutions to make things easy, efficient and future proof for highly valued customers of Rabobank.
You and your job
As a Senior Product Manager for Direct Channels within the Area Special Payments Solutions, you will be responsible for building a thorough understanding of the end-to-end customer journeys.
- You will build in-depth understanding of customer needs to identify opportunities for growth on both customer satisfaction and growing our customer base;
- From there, you will help your team or adjacent teams translate the needs into desirable, feasible and viable solutions that fit within the strategy of the bank;
- You have vision and are the voice of the customer and the employee in the decision-making processes for the most important customer journeys within our products.
Your role
You are the person to lead the development of our direct channels solutions. This role is central to ensuring that our customers experience smooth and efficient automated (bulk) payment processes now and in the future. You will contribute to the strategy, roadmap, and execution of features related to our product(s), helping corporate customers to manage their payments and reporting with ease and the high level of continuity and accuracy they expect.
What You Will Do
- Drive Product Strategy: Define and execute the product vision and roadmap for Direct Channels, ensuring alignment with Daily Business Banking strategy and overall company goals;
- Customer-Centric Development: Deeply analyse customer and business needs to identify pain points and opportunities in the bulk and automated payments area;
- Design Scalable Solutions: Develop and implement features that support our (potential) customers;
- Collaborate Cross-Functionally: Work closely with sales, operations, engineers, and other teams in the chain to bring your vision to life, from concept to release;
- Ensure Compliance: Ensure that our products meet regulatory requirements, providing a secure and compliant user experience;
- Monitor and Improve: Continuously assess the performance of invoicing and billing features, using data-driven insights to refine and enhance the product.
Your talents
We are looking for a talented product manager who can help to position and innovate our product to maximise customer value and satisfaction.
- Preferred background: Product Management Expertise. Minimum of 5 years of product management experience, with a strong focus on large corporates, ERP software, payments, or related areas;
- Fluency in Dutch and English language;
- Thorough understanding of strategy, market research, and the steps needed to successfully identify opportunities to improve;
- Financial Systems Knowledge: Experience in developing or managing software that supports financial operations such as payment processing;
- Security and Continuity Understanding: Strong understanding of continuity and security requirements and industry standards in payments processes;
- Leadership Skills: leadership and communication skills with the ability to drive product vision and bring cross-functional teams together to deliver complex solutions;
- Agile Mindset: Comfortable working in an Agile environment.
This is a selection of the terms of employment for a Senior Product Manager Direct Channels based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.
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