Front Office Agent

Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe's leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. Cycadettes transform hotels.

Radisson Hotel & Suites Amsterdam South has 227 suites and rooms and opened in April 2021. We want to appeal to both transient and longer-staying travellers visiting the Dutch capital. Each of the studio's, one-bed and two-bed apartments has its own fully equipped kitchen. All rooms are suites with more living and working space than you would find in an any other hotel room. It is up to us to make the guests feel at home with our family of associates!

Keuken & Bar is full of local energy and international characters from breakfast through to lunch, and dinner. Relax and unwind with a great selection of beers, wines, and cocktails from the bar area. The restaurant offers a wide selection of seating areas ranging from more private tables next to the fireplace, or larger tables for groups of friends and colleagues. Our restaurant is designed for the entire family. Sports fans will appreciate the three large TVs, where they follow major sporting competitions. We are particularly well suited to family brunches and small parties.

What we ask of you!

• Front Office experience
• OPERA knowledge is an advantage
• Enthusiasm & a true team player
• Friendly and service oriented
• A valid residence and working permit for the Netherlands is required
• English speaking: Dutch is not mandatory
• Willing to work different shifts, including weekends & holidays

What we offer you!

• Salary range according to Horeca CAO
• 25 holiday days
• Travel and night allowance
• Free parking
• Free use of the property gym
• Warm meals available on property
• Recruitment bonus of (gross) €1000,- when you bring in a new Cycadette (certain conditions apply)
• Cycas Smiles: Reward & Celebration program;
• Cycas Savings: many discounts on a variety of webshops!;
• A fun and spirited work place, where we put people at the heart of everything and where our team can be their true self!;
• The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities;
• Great Learning & Development opportunities (the base is your introduction program and ongoing eLearings);
• Growth opportunities within your hotel & within Cycas;
• Being part of a fast-growing hospitality company, where you can internally move to different Brands;
• Travel discounts for yourself, friends and family at Cycas Hospitality and Radisson Properties, so feed your wanderlust with discounts all over the world;
• 50% discount on food and beverages at most of the Cycas properties
• Complimentary voucher for 1 night stay at a Cycas brand after your first year of employment!

Tasks and responsibilities

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Process all check-outs including resolving any late and disputed charges
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• To actively support other departments and act when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest perspective with the focus on guest services desk and breakfast / evening reception areas
• Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specification
• To display a pro-active and innovative approach to skills and standards
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Actively communicate positively and effective between the reception team and the housekeeping team
• Have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
• To be able to act with initiative, planning and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
• To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation.