DHL - a company that connects people!
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL todayat our DHL finance expertise center in Maastricht, where high-quality and complex financial services are provided for the region. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages. We are looking for aFin Support Agent
to join the DHL eCommerce Financial Accounting team.How will you contribute to the success of DHL?
Financial Functional Support is responsible for the support of financial systems and various affiliated applications with in the Financial Accounting department of DHL eCommerce Benelux. You will align with Process experts and external consultants to develop and redevelop the existing features and if needed implementation new tools / feature are required. The main purpose is to ensure that the requirements of the end-user and stakeholders are met. In this role you need to be able to solve the requests yourself or you are able to swiftly redirect and or involve the right specialists in case of issues.
Financial Functional Support focusses on the following areas:
- Proposals to a more efficient application set-up (configuration).
- Manage the application from a functional point of view.
- Being first point of contact regarding support related issues and topics.
- Managing functional documentation.
- Audit related (data-driven) requests.
- Gatekeeper of Financial support related requests.
- Implementation of policies / procedures within IT general controls.
Key Tasks:
- Resolving operational issues and minimizing delay in deployment of financial application related projects;
- Implementing and testing of process automations according to standards and best practices;
- Close collaboration and interaction during implementation with process analysts and business experts;
- Execution and support of user acceptance testing
- Preparation and execution of Go-Live of periodic (Quarterly) updates
- Implementation of process automations according to our standards and best practices in close collaboration and interaction with process analyst and business experts
- The execution of process transfer to the business once the project is finished including the proper documentation, and if needed training and consulting
- Creating and updating technical documentation of systems and applications
- Drafting Status reporting and presenting results in project- of team meetings
- Budget management of product adjustments and projects. Including the draft of BCA's
- In close alignment with the application owner providing data and input to the software supplier
- Providing input to the set-up of Roadmap structures with the aim to continuous improvement of applications, systems and processes / procedures.
- Logging and resolving tickets in JIRA. (service request, incident tickets and change requests)
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Do you have what it takes?
- Bachelor diploma or equal through qualification, minimal Bachelor degree Providing data for ICF and other audit related queries and questions
- Minimum of 5 years experience with digitalisation and automation. Experience with IT is a plus.
- Sound knowledge of MS Office, particular MS Excel and Visio
- Knowledge of financial systems and/or applications like Oracle Cloud, Basware, Tradeshift, APRO and/or SAP
Fluent in Dutch and English
- You are able to translate the needs of your internal client / stakeholder in (digital / automation / IT) in solutions Good grasp of business processes. (preferably within the financial environment)
- Able to work in a (international) team.
- Analytical skills and capacity for conceptual thinking
- Excellent communication skills
- A great sense of responsibility
- A structured way of working
- Being able to inform the Management Team of progress and any bottlenecks
- A minimum of 2 years developing and testing software on a Windows platform and adhering to a structured and documented methodology OR a minimum of 6 months developing and implementing automated RPA processes as an accredited developer.
What's in it for you?
- A competitive salary, bonus incentives and a strong pension scheme;
- A wide range of employee benefits;
- A wide range of training possibilities;
- RCS Grade M.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
☸ DHL Finance Services B.V. Pierre de Coubertinweg 5, 6225 XT Bob Stijnen Talent Acquisition and Development Expert bob.stijnen@dhl.com DHL Finance Services B.V.Pierre de Coubertinweg 5
6225 XT Maastricht