What you need to know
Here in Digital Workplace, we are on a mission to provide all INGKA co-workers an amazing Workplace experience that enables high productivity through sustainable, cost-effective, and personalized products and services.We are now starting up the digital transformation that will enable and ultimately deliver this mission! Building from a position of strength, we will go from (super) good to great and set ourselves up for the future.
We are digitally transforming the technology landscape and related processes, to ensure a modern workplace for over 180,000 co-workers across our 32 markets utilizing our systems every day. We are steering the modern workplace to meet our four defined business outcomes: Improved co-worker experience, Increased Co-worker productivity, reduced comparable operational costs and a more sustainable workplace.
We are now hiring a Service Manager to join our Digital Workplace Leadership Team and help us transform INGKA into a modern workplace. Your role embodies the values and culture of IKEA and you build strong collaboration with peers across the totality of Ingka and towards the major service integrators and vendors we partner with to ensure excellent service deliveries across the IKEA value chain.
If you want to make a difference in our co-worker's lives and shape the future of IKEA modern workplace, then we would love to be next to you!
Who you are
As a Service Manager, you have a passion for how co-workers, across multiple business functions like warehouses, stores, and offices, communicate and collaborate, now and in the future. You embrace new technologies, like generative AI, and see opportunities in how it can increase the experience and productivity amongst co-workers.
You are a settler and love to build up from the ground, based on high ambitions and visions.
Also as our Service manager your relevant experience we look for is;
• You have 13+ years of previous experience helping organizations move from being technology driven to being experienced and outcomes-focused - making an impact for people.
• You have significant experience within the field of communication & collaboration, you are technically well equipped, especially within the area of Microsoft platforms but you bring knowledge from other technical platforms and solutions from this space. You have driven large global organizations and implemented long-term strategies and roadmaps for products like Microsoft365, MIRO, AutoCAD, ADOBE etc.
• You come with a deep understanding of digital and product development best practices and how to lead, develop and execute a roadmap to meet business needs and outcomes together with relevant stakeholders.
• You have a proven track record of building and leading high-performing teams and driving change in a fast-paced environment
• You are comfortable navigating complex strategic landscapes and at the same time confident to roll up your sleeves and get into the trenches. You love to ask questions and challenge yourself and your surroundings
• You excel in Digital Employee Experience, Co-worker adoption and engagement as well as product and service roadmaps, agile deliveries, and integrated service delivery models.
Additionally
• You take a holistic view and can steer and influence while being open to change. As well think strategically and love to stake out the vision for where you want to go
• You are curious and innovative & strongly believe that people and consumer needs play the upper hand over technology.
• You have a passion for driving services with a product mindset.
• You test, measure and re-evaluate & believe that data is critical for understanding and decision.
• You have analytical skills and make decisions based on both hard and soft data.
A day in your life with us
s the Service manager, you will be responsible for leading the communication and collaboration agenda from a technical perspective within IKEA.You will lead a team of senior engineers, product owners, and delivery leads in close collaboration with our strategic partner.
You will be leading your area to excellence and working with stakeholders to ensure to deliver the expected business value. You will work with people development as well as technology steering through business outcomes and value-driven priorities.
There is one thing more important than any other - You empower your team of product owners, engineers and delivery leads towards set goals and OKRs and you lead and develop them into a high-performing team.
Apart from this, you will also:
• Set and implement a tangible strategy and roadmap for the portfolio of products and services and ensure that the delivery of outcomes meets consumer needs.
• Be overall accountable for business continuity, operational excellence and outcomes through management of strategic partners.
• Define and follow up on OKRs for a portfolio of products and services together with the team and key stakeholders to ensure teams are aligned towards the same goals.
• Collaborate closely with the Service Managers in Digital Workplace and leaders in INGKA Group Digital to drive cross-functional strategic and tactical topics.
• Own and manage the budget and financial outlook for the service area and proactively drive improvements to ensure affordable IKEA.
• Plan and lead the identification and assessment of new and emerging technologies and the evaluation of the potential impacts, threats and opportunities.
• Influence and ensure alignment with product teams, digital markets, co-worker representatives and other key stakeholders to secure successful product and service adoption and adherence.
• Business Partnering with internal and external stakeholders like Group Digital leaders, Inter IKEA, markets, suppliers & other relevant stakeholders and be the escalation point for issue resolution.
• Work closely with managed services and strategic partners to ensure excellent product and service delivery.
• Work closely with colleagues in Digital Workplace leadership team to shape and transform the Digital Workplace organisation to be the team of choice by keeping everyone highly engaged, connected, informed and with a growth mindset.
• Establish agreements/contracts and manage completion and disengagement and relationships with the key supplier partners and license providers for the area.
• Act as a role model in compliance with the relevant laws and regulations as well as the IKEA Code of Conduct and other internal policies.
Together as a team
We're the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.Questions and support? Let's connect!
The role can be based in Bangalore, India and you will report to the Technology Service Area Manager , Digital Workplace.In this recruitment there is no relocation support provided by Ingka, hence we are looking for people already living in or within commuting distance of the mentioned locations.