Claims Specialist
About DHL and IRM:
DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets and liabilities and to meet its contractual obligations to customers across the group. IRM Benelux is located in Utrecht.
As a Claims Specialist your key responsibilities include:
• Independently handling cargo claims from our business partners. This involves gathering necessary information, documenting the claims in our claims management system, and finalizing each claim with a legally sound decision and by that being an important service partner within DHL.• Building and maintaining professional relationships by communicating effectively with internal and external DHL partners and customers.• Monitoring and following up on outstanding claims and recoveries within your portfolio, ensuring our service quality aligns with our performance targets.• Providing support to our business partners, offering insights into customer-level claims and identifying trends in claims data.You will work within our culture of quality, service excellence, flexibility and cost consciousness according to our First Choice Way philosophy.
To be successful in this role, you should:
• Have experience in claims handling and/or the logistics industry. Familiarity with cargo insurance is an advantage.• Have experience managing customer relationships.• Enjoy working independently, while also being a collaborative team player.• Be energetic and continuously seek opportunities for self-development.• Work in a structured, solutions-oriented manner.• Be fluent in English and Dutch.• Be comfortable working with various IT systems, including Windows and Microsoft Office tools.We Offer:
• Supportive and professional colleagues who will guide and assist you daily.• Opportunities to work with diverse stakeholders across various DHL business units.• A dynamic, global working environment with great colleagues.• A competitive salary based on your level of education and experience.• A CAO à la carte. This is a personal budget for which you determine the purpose, for example for the purchase of extra vacation days or for use as a study costs scheme.• The option to join our collective health insurance plan.Note: DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.If you are interested in this position and meet the requirements, please start your application process without hesitation.