Operations assistant

40 hours •

Your Future

As an Operations Assistant you will work in a team and be the first point of contact for our Club Managers and internal teams on all questions related to the member management system and our members. You are also in contact with members directly, solve issues surrounding their payments, Personal Training membership or other backoffice-related tasks. You will directly contribute to helping our business run smoothly.

Your daily tasks:

• You answer emails with members promptly and representatively;
• You are the first point of contact for members who do Personal Training;
• You are responsible for monitoring the correct structure in our membership administration system;
• You implement marketing deals and memberships for new clubs;
• You contribute to our corporate fitness platform;
• You are willing to do other work besides your customer contact tasks, including inventory management and administrative work;
• You contribute to the digitization of our entire administration;
• You contribute good ideas to make our organization even more efficient;
• You have the analytical ability to use relevant data to provide the board with new insights;
• You resolve complaints professionally, advise and inform customers.

• Have integrity and a strong sense of responsibility;
• You work accurately, have good communication skills and a customer-oriented attitude;
• You are stress resistant and can handle dynamic situations;
• You have excellent proficiency of the Dutch and English language in word and writing;
• Are a digital native and can wrap your head around new systems quickly;
• Have excellent Excel knowledge;
• Are a team player who enjoys working with colleagues from different departments and clubs;
• Have a proactive attitude;
• Can deal with a start-up culture within the operations department;
• Have perseverance: an empty inbox is a challenge;
• Ensure a high customer satisfaction of our (corporate) customers;
• Will work in and gain knowledge of our membership administration system;
• Have a HBO working and thinking level;
• Have at least 1 year of customer care/backoffice/financial work experience or any related position in administration or back office.

• Working for a company with a wonderful mission;
• Excellent Salary;
• 26 holidays (free on your birthday!);
• Exchange of public holidays;
• Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
• Free working out at all our first class gyms and studios for you and your partner;
• One day per year charity work;
• Learning via our in- and external Academy;
• Last but not least, 350 amazing colleagues.