Receptionist

Receptionist - Clayton Hotel Amsterdam American

Our Front Office Squad makes sure that guest's parade through our hotel every day. Do you have the skills required to provide your guests with the ultimate experience? In other words: do you have it in you to rock in this job? If so, we're looking for you!

Set in the vibrant, capital city of the Netherlands, Clayton Hotel Amsterdam American, now part of Dalata Hotel Group is a 4-star, 173-bedroom hotel with an extensive food and beverage offering including a Café and Bar. It is located on the Leidseplein, in one of the most famous art nouveau buildings in Amsterdam

Objective of the Role

You are the point of contact for our guests and provide them with all the information they need. You help guests check in, explain where they can find the best museums this afternoon and ask if you can reserve a table for them in the Café Americain. In between you receive a call from a future guest who would like to reserve a room for next week. No problem, you arrange it! The next guests check out with you and thank you for your friendly service. They indicate that they will come back soon. That's what you do it for!

Key Duties and Responsibilities

• Check in guests
• Financial transactions
• Answer all possible questions guests may have
• Handle guest requests
• Check out guests
• Have knowledge of Amsterdam
• Have knowledge about the historical building

Requirements:

• You do work already in a hotel as receptionist, preferably 2 years or more.
• You are familiar with Opera (our PMS system).
• MBO Hotelschool diploma.
• You do not mind working on rotation schedules, weekends and holidays.

What you can expect from us:

• A dynamic, nice and amicable work environment;
• Discount on overnight stays and F&B in the hotels across Ireland, UK, Germany & the Netherlands.
• Extra day holiday per year you work in the company ( with a maximum of 5)
• Capacity for own creativity and initiative;
• Training and career opportunities through our enormous Dalata Academy;
• Inhouse experience after probation period.

About our culture:

Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland, the UK and continental Europe it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish, UK and European economy.

We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer