Job Title: Duty Manager
Location: Hans Brinker Amsterdam
Job Type: Full-Time/Part-Time
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Job Overview
We are seeking a highly organized and proactive Duty Manager to join our team at Hans Brinker Hostel Amsterdam. As a Duty Manager, you will be responsible for ensuring the smooth operation of the hostel across all departments, including reception, bar, and restaurant. You will play a crucial role in maintaining high standards of service, staff performance, and guest satisfaction.
Key Responsibilities
Operational Oversight:
- Ensure all hostel operations, including reception, bar, and restaurant, are running smoothly throughout your shift.
- Maintain the cleanliness and organization of the hostel, including the garden, stock room, and back areas.
Staff Management:
- Monitor staff performance and ensure they are completing their duties efficiently and wearing proper uniforms.
- Provide guidance, training, and support to staff as needed, ensuring they feel comfortable asking questions and resolving issues.
- Step in to cover duties when staff are unavailable or additional support is required.
Guest Relations:
- Address guest complaints, manage deviant behaviour, and resolve booking issues promptly and professionally.
- Maintain a welcoming and hospitable atmosphere for all guests.
Problem Solving & Delegation:
- Quickly address any issues that arise, delegating tasks to appropriate staff members as necessary.
- Communicate any low stock items to the office and ensure that all operational needs are met.
Security & Safety:
- Check in with security upon arrival and ensure the safety and security of all guests and staff.
- Ensure that all hostel areas are closed, turned off, and secured at the end of your shift.
Communication:
- Report any staff issues to the office, issuing verbal warnings when necessary.
- Ensure that off-duty staff or friends present in the hostel are behaving appropriately and staying out of work areas.
Qualifications:
- SVH training (preferred but we can organize this for you if needed)
- Strong leadership and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Excellent problem-solving abilities.
- Strong attention to detail and organizational skills.
Why Join Us?
- Opportunity to work in a dynamic and vibrant environment.
- Competitive salary and benefits package.
- A chance to grow and develop within the hospitality industry.
- Applicants must be 21 or older
- Multitask between bar and reception duties (training will be provided)
- Experience is preferred but not required
- We can arrange the SVH test if necessary.