Customer service employee

Passionate about helping others and curious about banking? This customer service employee role with a top online bank in Amsterdam is the perfect fit! What are you going to do:

Role Overview: 

We're looking for a German-speaking customer service employee to join an innovative online bank. You'll play a key role in directly engaging with both new and existing customers, delivering exceptional service. In this position, you can work flexibly 50% from home and 50% from the office - perfect for a balanced work-life. The customer service team in Amsterdam operates Monday through Friday, from 08:00 to 18:00, offering support to German-speaking clients via phone and email.

Available for 24 to 40 hours a week? If you have strong communication skills and a dedication to great customer service, we'd love to hear from you!

What You'll Do:

You'll start with thorough training from experienced team members to ensure a smooth transition into your role as a customer service representative. Your daily tasks will include handling customer inquiries in German, resolving issues, and managing various administrative duties. Precision is key, as you'll be working with sensitive customer data. That's why we perform a screening of applicants before they begin their roles.

Meet the Team:

In the Amsterdam office, you'll work alongside a vibrant mix of experienced customer service professionals and students. Fluency in German and a genuine interest in banking are must-haves. This role offers a fantastic chance for those eager to take on responsibility and become a vital part of a dynamic team as a customer service employee!

Excited to make a difference? Join us as a German-speaking customer service employee and shape the future of banking!

 

What we offer:

• You get a great job at a young, innovative internet savings bank;
• Your hourly wage is €14 - €15;
• Travel expenses for public transportation will be reimbursed;
• Flexible working: 50% from home and 50% from the office;
• We are happy to support you in your development.

What we ask:

• Minimum mbo level 4 or equivalent ability
• You speak and write fluent German;
• You can work at least 32 hours per week.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

#Multilingual

Status Open Education Level MBO, HBO, Universiteit Location Amsterdam Working hours per week 24 - 40 Type of Contract Fulltime (startersfunctie), Parttime (overdag) Salary indication Tussen €14,00 en €15,00 per uur Responsible for As a customer service employee, you are the face of a bank that aims to provide the best service to its customers. Published at 11-12-2024