Front Office Manager

OVER THE REBYL

Dive into a daring utopia where the pulse of Nijmegen beats with a different rhythm, where the air is charged with rebellious thinking and transcendent ambition. The Rebyl is not just a place; it's a movement. A space where the spirit of the young city dweller finds its echo in every corner, where man and man meet, rebel and scholar, and talent collides with education to forge something extraordinary!

We're The Rebyl, and we're looking for a Front Office Manager - someone who embodies our ethos: inclusively progressive yet unapologetically pretentious; someone who loves to be extreme while remaining inspiring; a figure who is bold, rebellious and ambitiously creative. Our quest is not for the faint-hearted. Opening soon!

OVER ODYSSEY

We are The Odyssey Hotel Group, Europe's most ambitious hotel operator and the team behind many well-known global hospitality names. We partner with Marriott, Intercontinental (IHG) and Accor to develop exceptional properties for a variety of brands, from Holiday Express to Marriott's Autograph collection. Powered by over 800 employees and supported by ActivumSG as our largest shareholder, our goal is to create beautiful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture where our teams are empowered to be masters of the art of hospitality.

ODYSSEY CULTURE

You will join a fast, ambitious and successful team that is turning the industry we love upside down. If you thrive on responsibility, share a passion for good service, and work together naturally, we're a good fit. We pride ourselves on our collaborative mentality.

THE POSITION
As Front Office Manager at The Rebyl Nijmegen, you are responsible for the Front Office team. This means that you will lead the team, receive all guests at the desk and provide the guests with efficient, polite and professional service. You know exactly how to provide luxurious service and create a true experience for all guests every day. You are very guest-oriented and act proactively at all times. You will be the main point of contact for all guest requests and challenges and responsible for following up on them. You are fluent, professional and can communicate assertively in Dutch and English with guests and colleagues. You have a positive attitude and are proud of your job.

YOUR MAIN RESPONSIBILITIES

• Supporting, training, and overseeing the Front Office team.
• Ensuring that all tasks related to guests are handled accurately and on time to improve the guest experience.
• Ensure that all team members are trained in FLS (Front Office and Lobby Management Software).
• Handle complaints and special requests from guests.
• Review guest reviews and feedback, and take corrective action if necessary.
• Create schedules for human resources services and manage other HR-related tasks.
• Maintain an orderly appearance in the reception hall.
• Ensure compliance with company policies, brand standards, and security requirements.
• Contribute to the control and responsibility for the day-to-day operations of the department.
• Ensuring good communication between all departments and the Front Office to better serve our guests and achieve a consistent positive outcome for the department's objectives.

HOW TO DO IT

• Having a creative and warm personality and knowing how to connect with people is a great asset;
• Be representative and guest-oriented;
• Out-of-the-box thinking to create unique experiences;
  
• Have a passion for order and a structured environment;
• Being a team player and having a proactive attitude;
• Excelling in communication and interpersonal relationships.

WHAT YOU BRING WITH YOU

• At least a bachelor's degree at the university level;
• At least 2 years of experience in a similar position;
• Excellent knowledge of both English, both written and verbal, and preferably Dutch;
• Excellent organizational and leadership skills;
• Excellent communication and decision-making skills;
• Diplomatic, respectful and supportive of company policies;
• Able to work under pressure, prioritize and meet deadlines;
• Knowledge of Opera PMS and Marriot Systems is needed, as Marsha and GuestVoice is desired.

WHY THIS POSITION AT THE REBYL

We understand all too well that people make the difference and this is reflected in the excellent conditions we offer our employees alongside a challenging career within the dynamic hospitality industry!

• An attractive benefits package;
• Pension provision in accordance with the applicable regulations at Pensioenfonds Horeca & Catering;
• A pleasant working atmosphere in a young and ambitious team in what will soon be the nicest hotel in Gelderland;
• An internship with plenty of room for self-development, initiative and independence;
• Employee discount at more than 8000 Marriott International hotels;
• Employee discounts at Odyssey Hotel Group hotels;
• Discounts for family members and friends;
• We care about you and through Empowr. We strive to promote your personal well-being in a variety of ways.

INTERESTED?

If you're ready to take charge, to merge the future of The Rebyl with your bold vision and unwavering ambition, we're waiting for you. Join us and let's create a legacy that is as rebellious and inspiring as we are.

Apply Now. Be a Rebyl.