Senior Reservations and GC&E Executive

Welcome to the timeless luxury world of Waldorf Astoria

Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value of personalized attention and know how to craft unexpected moments with a rich level of customer service, you may just be the Trainee we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.

Your mission as Groups, Conferences & Events (GC&E) Executive

As Senior Reservations and GC&E Executive, you are the ambassador of our historical Amsterdam canal palace, committed to organizing tailored events. Among a team passionate for storytelling, you personally accompany our guests from their first contact with our team, throughout the whole journey of personalized planning until after their memorable event or stay. With your in-depth knowledge of our beautiful product, you are the one who convince guests there is no other venue to choose in Amsterdam for their wedding day, private dinner, high end corporate event, or week-end escape. You seamlessly coordinate with all parties involved in the hotel while keeping a close contact with the guests, leaving them with nostalgia about their special time at the Waldorf Astoria and the yearn to return.

What will I be doing?

As Senior Reservations and GC&E Executive, you will drive event sales of the most beautiful hotel in Amsterdam. Specifically, a Senior Reservations and GC&E Executive will be empowered to perform the following tasks to the highest standards:

· Receive and convert incoming enquiries to achieve targets and maximize revenue

· Proactively identifies new opportunities to increase sales and conversions within the Team

· Manage an events schedule to maximize yield

· Focus on a consistently executed up-selling approach

· Build strong relationships with customers to fully understand their needs

· Arrange and carry out Hotel show rounds

· Ensure the complete administration and execution of all planned events

· Ensure continued high quality of internal communication to operational departments

· Participate in hotel promotional activities

· Being present for the events and groups as an organizer or service support as required (also beyond office hours)

· Be able and willing to assist other GC&E team members to provide cover during holidays, public holidays or other period as required

What are we looking for?

A Senior Reservations and GC&E Executive within Waldorf Astoria Amsterdam is always working on behalf of our Guests and working with our Team Members. You are the right profile if you possess the following qualities:

· You are a prioritization genie and you are well organized

· Demonstrated previous experience working in a Conference & Events function would be a plus

· You are passionate about luxury hospitality

· You display a positive attitude and good communication skills

· You always aim at exceeding guests expectations

· You transpire confident when on the phone with guests

· Proficient in Microsoft Office Skills

· Excellent grooming standards

· Excellent in English both spoken and written

· You are eligible to work in the Netherlands

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Knowledge of OnQ PMS and Delphi FDC

· Qualification, degree, or certification in a relevant field

What benefits will I receive?

· As an employee you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 7,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.

· 50% discount on Food & Beverage

· Discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain

· Cross trainings and career opportunities

· Yearly departmental team outing

· Hilton University offers more than 2500 e-learnings

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.