First line support engineer

Interesting opportunity as a First Line Support Engineer in the high-tech domain

As a First Line Support Engineer, your pivotal role within the Service organization involves serving as the primary knowledge hub. Your responsibilities include delivering technical support to customers, troubleshooting system issues, and ensuring the seamless operation of nano-precision EBPG systems. Moreover, you will oversee and organize all field actions, acting as the key point of contact for Field Service Engineers.

Your responsibilities will consist of:

• Proactively prevent and address customer issues by initiating improvements, sharing knowledge, and identifying structural issues.
• Serve as the primary customer contact, responding to inquiries and coordinating follow-ups on reported system issues received via phone and email.
• Conduct initi...