Internship - customer journey expert

As part of our cross-border team, you will work on automating processes using Artificial Intelligence and optimizing our customer journeys.

Our Tribe Enterprise Content & Automation is providing global services within ING for Content Delivery, Records Management, Content Interaction&Signing, and Intelligent Automation. With Intelligent Automation we are providing AI-enabled solutions to automate processes and extract data from content. For instance when a customer requests a loan to buy a house, our technology can capture the data in a salary slip that is needed to determine the proof of income.

Role and responsibilities
As Customer Journey Expert, you will be part of the cross-border team that is building models for data extraction. A Customer Journey Expert knows how to offer our customers the very best, most consistent experience possible.

• You will receive a training on the technologies used. 
• You will be part of the daily rituals like the stand-up, refinements and reviews. 
• You will help to train the algorithms with samples so the accuracy of the model will increase (no coding skills required). 
• You will be involved in the business analysis that is needed to reach end-2-end Straight Through Processing of the overall process.

How to succeed
To take on this challenging and rewarding opportunity, you: 

• Are a student with an interest in AI technology
• Have high ambition and energy level
• Have excellent Dutch and French language skills. We need you to understand Belgian contracts for the model training. 

Rewards and benefits 
This is a great opportunity to train with highly skilled people who are experts in their field. You'll do a lot and learn a lot - not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you. You'll also benefit from: 

• Internship allowance
• Your own work laptop 
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• You will be part of a group of interns within ING and will receive overall onboarding and guidance

Questions? 
Contact marloeke.van.der.kruijf@ing.com for more information about this opportunity. Ready to apply? Use the link below to upload your motivation letter and CV by 15-08-24. 

About our internships 
Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking - put simply, it's a great start to your career. During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EUpassport holders).