System Support

Established in 2012, Samsung SDS Smart Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.

You will act as the first point of contact for the operational teams (both warehouse and transport) in case of system issues. You diagnose the situation both administratively and (if required) physically and determine the necessary actions to be initiated. In that case you communicate and work with colleagues from various disciplines within the organization.

KEY ACTIVITIES

The system support role is part of the Engineering Team within Innovation, Projects and Stock Control Group of SDS Netherlands.

The team is a mix of IT specialists, logistics engineers and system support functions. Key activities of the System Support Role are:

First Line System Support:

-Manage operational system issues for multiple sites.

-Diagnose and prioritize issues.

-Determine necessary actions.

-Communicate with relevant individuals within other departments in the organization.

-Escalate issues if required.

-Acquire and maintain thorough understanding of (changing) transport and warehouse processes.

-Monitor follow up actions.

Continuous Improvement:

-Proof system issues in the test system and suggest structural solutions in cooperation with Logistics Engineering and Operations.

-Participate in customer implementation and/or process changes incl. Testing and go-live support.

-Identify process deviations and translate deviations into solutions and improvement proposals.

For this role we are looking for an ambitious candidate with strong analytical and communication skills. He/she is flexible and accurate with a strong hands-on mentality that likes to works in teams.

We are looking for a person with:

-Warehouse operations and/or coordination skills

- 1 - 3 years working experience in a warehousing role

-Willing to work in shift rotation (currently between 06:00 and 23:00)

-Eager to learn

-A proficient level of English

-Experience with MS Office, mainly Excel

-Relevant experience TMS and WMS systems

-Travelling between warehouses may be required (Tilburg/Breda)

Both Warehouses are easily accessible from 's Hertogenbosch, Oosterhout, Etten-Leur, Tilburg, Breda

• A competitive salary of € 16,21 per hour
• Attractive shift allowance of 130% after 18:00 (Onregelmatigheidstoeslag)
• Ample opportunities for career growth (Doorgroeimogelijkheden)
• Reimbursement of travel expenses from the first kilometer up to 30 kilometers (€0.23 per kilometer)
• Stable full-time position
• Holiday pay and 24 vacation days (based on a 40-hour workweek)
• Access to an extensive pension scheme (Pensioensregeling)
• Free parking (Gratis parkeergelegenheid)
• Exciting company activities to enhance team spirit.