IT Service Desk Analyst

The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer's expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.

• Principal Duties and Responsibilities (Essential Functions):
• Provide world class customer support.
• First level response to incident tickets.
• Accept and solve support issues.
• Migrate and deploy PC's/ PC images.
• Function and communicate in a global support team.
• Respond to ticketing incidents by priority and assignment.
• Support customers through superb communication in person, by telephone and or email.
• Fully document resolution, and communication history to customer in incident ticket.
• If appropriate, convert resolution to knowledge base document to share with other team members.
• Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
• Analyze root cause and implement corrective solutions.
• Deploy new equipment to customers from unpacking to delivery.
• Collaborate with infrastructure team to ensure efficient operations.
• Assist in resolving issues with customers on server-based software products.
• When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.
• Use tools and applications for monitoring PC performance and provide performance statistics and reports.
• Maintain inventory of all hardware and software.
• When necessary, contact third-party support and PC equipment vendors.
• Maintain knowledge of current IT trends and advancements.
• Responsible for other opportunities as required.
• Full time - Five days a week - In the office position (Service Desk is the face of IT)
• On-call availability and some evening and weekend hours.
• Must have automobile and driver's license.

Job Specifications:

• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Strong written and oral communication skills.
• Strong customer relationship skills.
• Strong troubleshooting skills and knowledge of IT hardware and software.
• Ability to conduct research into software issues and products as required.
• Strong organizational skills with a keen attention to detail.
• Required Education and Experience:
• An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.
• A+ certification is desired.
• Experience working in a team-oriented, collaborative environment.

Travel: Travel could be up to 30% (out of town) as needed for remote support. Frequent support visits required to our sites in Bladel, Terneuzen, Weesp, Belgium - Antwerp, and Zellik.

Alliance biedt je een uitdagende functie met veel afwisselende werkzaamheden op basis van een marktconform salaris, afhankelijk van leeftijd en ervaring.

Heb jij vragen over deze vacature voor de functie van IT Servicedesk Analyst bij Alliance Machine Systems Europe in Bladel? Neem dan gerust contact met ons op. Denk jij de geschikte kandidaat te zijn voor deze functie? Stuur dan direct jouw sollicitatie door.

Wie wij zijn? Wij van Alliance Machine Systems Europe houden ons dagelijks bezig met het produceren en verkopen van geautomatiseerde productiemachines. Hierbij gaat het om machines met customer support voor de wereldwijde kartonverpakkingsindustrie.

Daarnaast zijn we een succesvol groeiende producent van geavanceerde handlingmachines voor de golfkartonindustrie. Een wereldwijde marktleider kun je wel zeggen! Naast ons hoofdkantoor in de V.S. Heeft Alliance een vestiging in Bladel en meerdere productielocaties in het buitenland. Wil je inhoudelijk al wat meer info over het bedrijf? Neem dan alvast een kijkje op de website: www.alliancellc.com

40 uur per week