Product owner

Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.   

The purpose of the TS Delivery Management organization is to make our clients successful by offering them seamlessly integrated TS solutions. We have a global mandate to improve products in such a way that internationally operating clients experience ING as one bank across the entire ING network. We have the asset ownership for all IT assets in scope. We are responsible for the delivery of services to our clients and stakeholders.    

As a Customer Journey Expert (CJE) you have an end-to-end responsibility for delivering and managing the solutions in systems, services and channels. You work in a squad following Agile WoW together with other experts to achieve your squad's mission. You have expertise in the areas of technical product development and delivery. And you can fulfil the role of Product Owner within a squad, and together with your squad you are responsible for what is achieved as well as setting the priorities.

This role will be part of the cross-functional team working on the Working Capital Solutions (WCS) replatforming. We are building the next generation WCS platform: migrating ING's WCS functionality to a new platform, that is future proof and that will deliver all the required functionality to the organization. We need motivated CJEs to take part on this project defining requirements, participating in the POC followed by the project implementation. It is a exciting project and great opportunity to be part of the change.

As a Customer Journey Expert

• You will report to the Delivery Area Lead (DAL) Trade. 
• You focus on the delivery-related activities for your respective product. 
• You contribute to the ING One Agile Way of Working.  
• You contribute to the improvement of the product performance. 
• You are part of the global network, you stimulate cross-border collaboration and teamwork, as well as alignment with the parties that need to contribute to a specific implementation of your delivery business area.   
• You translate and refine business requirements provided by Product Management for the development of products and contribute to defining the best solution roadmap for the product. 
• You apply your experience in supporting the product development with an end-to-end mindset, including the COPAF implementation, delivery of the business operations and services. 
• You bridge IT and business through understanding of client needs, digitization and ensure delivery is of the right quality by defining and executing user acceptance tests. 
• You can simplify solutions and processes

We are looking for 

• Master's or bachelor's degree. 
• 8 years of working experience
• Experience and affinity with the Trade products: Trade Finance, Supply Change Finance, Receivables Finance... 
• Experience and/or affinity to deliver results together with the IT engineers.
• Experience in implementation of a new target architecture/operating model would be beneficial
• Proven experience or strong affinity with the ING Agile Way of Working is a plus. 
• Experience working in product delivery is a plus. 
• Excellent written and verbal English communication skills.  

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Rewards & benefits  

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the "Apply" button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!