Swissôtel Amsterdam is looking for a motivated, experienced colleague for the position Night Receptionist within the Front Office department! The Front Office Employees are the first point of contact with the guest and play an important role in the results of the hotel and the correct handling of the administration.
Swissôtel Amsterdam has been part of the Premium segment of the international hotel chain Accor Hotels for a few years now. The four star boutique hotel is located in the vibrant heart of Amsterdam, which ensures that both business and leisure guests use our hotel as the perfect base for their stay in Amsterdam. Thanks to our 114 luxurious rooms & suites, authentic service and the location, we can call ourselves one of the best operating hotels in Amsterdam.
When you work at Swissôtel Amsterdam, you will notice that our team consists of motivated and dedicated colleagues. Everyone makes sure every day that our guests experience top quality service and that they feel welcome in our hotel.
As a Front Office Night Receptionist you are an important link between our guests and our colleagues and you contribute to an unforgettable stay for the guest.
In addition, you contribute to the results of the hotel and you are responsible for the correct handling of the administration. The open and positive working atmosphere provides a pleasant environment in which you can develop yourself and make a difference for guests and colleagues on a daily basis.
As a Front Office Night receptionist, you bear an enormous responsibility, as you sometimes have to dare to make decisions during the night shift regarding the safety of the guests and the building.
Your activities include:
Welcoming and checking in and out of guests;
taking and processing walk-in reservations and taking and processing reservations via telephone and e-mail;
Solving problems and complaints;
Answering the phone;
Closing the day in the system and the associated administration;
Ensure the safety of all guests and colleagues;
Doing duty rounds
Supporting and conducting the night audit in Opera cloud yourself.
Generating the night reports.
We are looking for someone with the following profile:
HBO or MBO work and thinking level;
The motivation to work hard and the right mentality to do it with a smile;
Clear and effective in speech and writing;
Good knowledge of the English language;
Is oriented towards guests and colleagues;
Takes responsibility and is not afraid to make decisions;
A minimum of 1 year of affinity with the night shift in the hotel industry is required.
Minimum 1 year work experience with Opera Cloud is preferential
We look forward to receiving your application! You can email your motivation letter + CV to Mr. Steven Warmerdam, Director of Rooms, (klik op de solliciteer button) or Gurpreet Kaur, HR Specialist or Contact us by phone on 020-522 3000.