Amsterdam | Fulltime
Are you ready to lead one of the largest, most prestigious gyms in Amsterdam? Clubsportive is looking for an experienced and visionary General Manager who will take our high-end fitness club to new heights.
In this pivotal role, you'll oversee all aspects of operations, facilities, team performance, and member satisfaction. With a sharp eye for detail and quality, you'll deliver an unparalleled 5-star experience for both members and employees. Your leadership will ensure Clubsportive continues to exceed expectations, achieve ambitious goals, and set the standard in the luxury fitness industry.
Key responsibilities:
Lead Self and Others
- Build, lead, and inspire a cohesive, high-performance team, including a PT team of 10 trainers, hosts, and fitness professionals.
- Assess individual strengths, recognise talent, and drive continuous development across your team.
- Foster a culture of collaboration and excellence to achieve outstanding results.
Deliver Exceptional Service
- Ensure an extraordinary, 5-star member experience across all touchpoints, including fitness, personal training, hosting, hygiene, and overall club atmosphere.
- Consistently connect with members to anticipate and exceed their needs, leaving a lasting impression.
Drive Growth and Targets
- Manage intake targets and develop strategies to enhance key revenue streams, including vending, aggregators, and personal training services.
- Focus on member retention by implementing creative initiatives that elevate satisfaction.
- Create an environment where the team consistently meets and surpasses monthly targets.
Manage Operations and Finances
- Oversee the club's P&L, budgeting, and financial performance, ensuring efficient allocation of resources.
- Deliver accurate reporting and insightful analysis to the board.
- Identify opportunities for operational improvement and implement strategies to optimise execution.
Build Business Partnerships
- Develop and nurture long-term B2B partnerships that enhance Clubsportive's performance and reputation.
You
- Experience: At least 3 years as a senior manager in a high-end fitness club or a related luxury service industry.
- Education: A degree in hotel management, business administration, or a similar field.
- Skills: Exceptional communication, planning, and analytical abilities. Proven expertise in hospitality, operations, and sales management.
- Service-Oriented: A passion for delivering 5-star service with meticulous attention to detail.
- Leadership: A proactive mindset and the ability to inspire teams to perform under pressure while delivering exceptional results.
- Flexibility: Willingness to work flexible hours, including weekends, holidays, and evenings.
- B2B Knowledge: Experience in managing business partnerships and understanding the B2B market.
We offer
- The opportunity to manage one of Amsterdam's largest and most exclusive fitness clubs, equipped with state-of-the-art facilities.
- The chance to shape and deliver unparalleled experiences for our members.
- Working for a company with a wonderful mission
- Excellent salary
- 26 holidays (free on your birthday!)
- Exchange of public holidays
- Charity work one day per year
- Unlimited access to all our first class locations for you and a +1
- At the Urban Gym Group, well-being is key, therefore, you and your family members have unlimited access to the services of our well-being partner OpenUp.
- Learning via our in- and external Academy
- 750 amazing colleagues who challenge themselves and each other