Vacatures customer support

Lead Engineering

Foster team growth, ensure customer-focused solutions, and drive innovation with collaboration and transparency.

Working with and for a smile
Jumbo's ambition is to be the most customer-oriented company. We want to surprise customers and exceed expectations, so they enjoy shopping with us. With over 700 stores in the Netherlands and Belgium, the option to have groceries delivered via jumbo.com, our own distribution centers, and office colleagues, we work together every day towards this ambition. Together, we strive to win over the customer.

As a Lead Engineer, you improve and create a work environment where your teams feel happy and improve daily. You ensure open, transparent communication and support a healthy work-life balance, with Jumbo's core values - collaboration, customer orientation, and continuous improvement - at the center. This way, you contribute to both the growth of your teams and Jumbo's innovation.

Getting started! This is what you'll do

As a Lead Engineer, you ensure your teams are successful, creating a culture of openness and collaboration where everyone feels safe to learn and grow. You are involved in the development of your team members by regularly conducting 1-on-1 conversations and providing constructive feedback. You ensure a customer-oriented approach, making sure the work of the teams serves the customer, motivating the team to think from the customer's and/or store's needs, and always seeking the best technical solutions. You give room for initiative and encourage boldness in coming up with innovative solutions.

Besides coaching, you are also responsible for recruiting the right people and monitoring the quality and progress of projects, ensuring your teams take full responsibility for their implementations. "You build it, you run it, you own it!" So, as a Lead Engineer, you are also responsible for the run, licenses, and infrastructure costs.

Your workday as a Lead Engineer at Jumbo:

09:00 - 09:30 Attend standups of your teams to stay informed and offer help where needed.
10:00 - 11:00 Interview potential new developers for your team.
11:00 - 12:00 Discuss extending an existing software contract.
13:00 - 14:00 Refinement session with one of your teams.
14:00 - 15:00 Tech Board review for selecting a new software package or module.

Together we are Jumbo: Here you will work

The teams you will lead are part of the Channel & Support unit. The Channel & Support unit is responsible for delivering smart, simple, and reliable products for the supply chain, stores, and support. Within your teams, the focus is on improving and optimizing Customer Service and overseeing and improving the HR environment within Jumbo. Besides the team, you also work closely with other stakeholders within these two subdomains. All this from Jumbo's headquarters in Veghel.

Typically you

At Jumbo, we look for go-getters, people with good ideas and the courage to work together on them. We care for each other: our customers, colleagues, and the world around us, and we want to do a little better every day. All our (future) colleagues bring a healthy dose of Jumbo DNA with them, and so do you! Additionally, you have:

• At least 10 years of experience in a coaching, mentoring role within a technical environment.
• Technical background, with several years of experience within IT, preferably within software development.
• Experience in communication at all levels within a company.
• Experience with HR responsibilities for your teams, including recruitment and the growth and development of the people in your team through coaching and constructive feedback.

What do you get from us?

At Jumbo, you will find a working environment with warmth, fun, and attention to each other, where you have plenty of room to contribute to our ambition to become the most customer-oriented company. And just as you are there for our customers, we are there for you. You can count on:

• A gross salary between €5.500 - €7.100 per month (based on 40 hours).
• An annual bonus of max 10% of your annual salary, based on organizational goals.
• 30 days of paid holiday (with the opportunity to buy or sell days of paid holiday) and 8% holiday allowance. You build up a pension through participation in the Pension Fund for the Food Industry.
• A(n) (electric) lease car. We like to work together in the office, but you can also work partly from home.
• Room for entrepreneurship, growth and development. Not only in your job but also through our Jumbo Academy, online training through GoodHabitz and with a training budget.
• Daily fresh lunch in our Foodcafé, good coffee and fresh fruit. You can sport daily at our own Jumbo Gym for a small fee.
• Colleague discounts such as 10% off your groceries (up to €325 per year), participation in our collective health insurance or discounts through Beneftits at Work.

Want to know more about our employment conditions? Click here

Do you see yourself working at Jumbo?

Are you excited about the role of Lead Engineering at Jumbo? Then we invite you to express your interest by applying for this vacancy.