Vacatures customer support

The Reservations Supervisor plays a key role in ensuring the seamless operation of the reservations department, delivering an exceptional guest booking experience while supporting the hotel's revenue goals. This role involves leading the reservations team, supporting the Front Office Team, optimizing room inventory, and maximizing revenue opportunities. The position reports directly to the Revenue Manager.

As part of the iconic Clayton Hotel Amsterdam American, a landmark celebrated for its rich history and distinctive Art Deco architecture, the Reservations Supervisor will contribute to creating unforgettable guest experiences in a setting that marries heritage with modern luxury.

If you are looking to further your career in the hospitality industry, we would love to hear from you as this position offers the opportunity to grow. This is an exciting time of expansion for the Dalata Hotel Group and there are excellent opportunities on the horizon in continental Europe UK, Ireland.

Dalata Rewards:

• Competitive salary
• Develop with Dalata: Training and Career Development opportunities
• Employee Assistant Programme
• Meals on duty
• Dalata staff rate at Clayton and Maldron hotels across Netherlands, UK, Ireland and Germany
• Family and friends rates at Clayton and Maldron hotels across Netherlands, UK, Ireland and Germany
• Food and Beverage discount at Clayton and Maldron hotels
• Uniform
• Internal transfers and promotions
• Team social events and activities
• Long service awards
• 25 days holiday increasing yearly up to 30 days pending years of service on full time basis
• Monthly and yearly employee rewards programmes
• Complimentary use of hotel gym
• Refer a friend reward

Objective of the Role:

Reporting to the Revenue Manager, the Reservations Supervisor will be one of the first points of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Supervisor, you will act as the main point of contact for guests' bookings for bedrooms, dealing with queries, assisting the Front Office Team with training/implanting new procedures and cross-selling our F&B outlets.

Key Duties and Responsibilities Include:

• Ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame
• Ensure that there is an efficient follow-up system in operation to include all allocations and that groups are input and released in accordance with the terms of their contract
• Actively encourage the development of relationships with new and existing clients, working in conjunction with the Revenue and the Sales and Marketing manager
• Ensure the reservations function is covered at all peak times
• Arrange and co-ordinate any special request through outside companies
• Ensure all appropriate sales opportunities are identified and brought to the attention of the Sales and Marketing Manager
• Work closely with the sales and events team to ensure we are yielding group

Requirements Include:

• An exuberant personality
• 1-2 years' experience in a similar role with a Reservations System. Knowledge of Opera would be an advantage
• Excellent customer care skills
• Excellent command of the English language both written and oral is essential
• Ability to cope well under pressure
• Highly motivated
• Full time
• Tuesday to Saturday
• Working hours must be flexible
• International travel required

About our Dalata culture:

Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy, you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.