Who you are

As a person you are passionate about people, business, IKEA's purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
You should have formal qualifications in Business Management or equivalent with the minimum 5 years of experience within customer service or sales with a minimum 3 years of experience in leading leaders and co-workers and should be fluent in English.
You should have knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people. You should have extensive knowledge of leadership principles to motivate and empower leaders individually as well as to create togetherness within teams. Good knowledge of the complexity of change management and understanding of key factors for a successful change initiative. You should have broad knowledge of the RCMP business and the business goals and a general knowledge of the people planning process and the recruitment process and understanding how to contribute to these. You should have extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels. You should have basic knowledge about IKEA range and services and a good understanding of the complexity of RCMP operations and Sales/Resolutions as an integrated part of the business.
You should have analytical and strategic skills and ability to transform strategy into plans and guidelines. You should be able to direct efforts to set and achieve long term business objectives. You must possess strong interdependent leadership skills with the ability to build trustful relationships. You should be able to analyse risks and consequences of a change initiative.
You should be motivated by sharing and living the IKEA culture and values. You should have passion for leading others and energised by developing and challenging leaders to reach set individual goals. You should be passionate about understanding the behaviours of the many people, the local Life at Home and current Home Furnishing trends. You should be energised by driving business growth, customer satisfaction and contributing to overall success of IKEA through collaboration.

Your responsibilities

Job specific key tasks and responsibilities:

• Lead, coach and develop a team of Remote Team Leaders promoting individual growth and securing high
performance
• Ensure clear guidelines are communicated to the team in order to secure best practice
• Ensure adequate operations for performance management in order to maintain satisfactory performance levels
• Collate and implement feedback from Remote Team Leaders in order to ensure that key opportunities and
challenges within the assigned area are highlighted and addressed to relevant stakeholders
• Support and contribute with input to the Remote Manager within the assigned area in developing an action plan for
executing the strategy in order to achieve targets
• Anchor strategy within the team and ensure aligned execution of the action plan in order to ensure outcomes are
met
• Ensure consistent ways of working by conducting Remote Team Leader calibraton sessions in order to secure a
seamless customer experience

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

We are an equal opportunity employer:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.