Transaction Services (TS) is one of Wholesale Banking's (WB) core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant

contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant Transaction Services products.

TS - Correspondent Banking Management (CBM) is a team within the TS Strategy & Balance Sheet Management department. The team's purpose is to manage the ING network wide costs associated with commercial payment activities and to build up bilateral contractual partnerships with other Financial Institutions used for processing international payments.

As a Correspondent Banking Manager you report to the Head of the TS CBM

Your key responsibilities

• You will be responsible for managing a regional portfolio of banks and payment providers to ING. You will be responsible for the lifecycle of the agents from onboarding, ongoing due diligence and offboarding as appropriate following a structured risk-based approach for managing third party provider banks.
• Defining a policy on the level and types of charges that are acceptable to ING as buyer of services from other banks for your markets, in alignment with the commercial pricing strategy.
• Executing a gap analysis on 3rd party banks that exceed the acceptable price level as defined in the policy. Analyze alternative providers in your markets and understand the payment landscape in said markets bringing your knowledge to ING's internal Product partners.
• Executing data analyses and providing transparency on current price levels and invoicing processes. Installing adequate tooling to support the activities around managing the Correspondent Banking costs.
• Driving improvements, both in (re)negotiations of fees and implementing routing strategies to reduce Correspondent Banking costs.
• Organizing Due Diligence checks and executing Request for Information/ Request for Proposal processes linked to payment services delivered by other banks to ING.
• Developing and producing KPI's and metrics for the TS Correspondent Banking Management function.

We are looking for

• A proven cash network manager with experience of managing third party cash agent banks and a detailed knowledge of payments and applicable regulation.
• Ability to successfully promote partnerships, encourage collaboration, information sharing and discussion.
• Strong focus on execution and delivery; getting things done mentality.
• Strong interpersonal and communications (written and verbal) skills, comfortable negotiating at senior levels with agents.
• Commercial mindset and strong negotiations skills.
• Awareness of the nuances of managing relationships with agent banks, ability to navigate internal stakeholders accordingly.
• Ability to work independently and remotely within a small team.
• At least 4-8 years of experience in (FI) payments industry ideally this will have been within network management, (product, sales, or operations would be considered).
• Strong analytical skills.
• Experienced in producing metrics and KPI's and evaluating these to manage performance.
• Excellent written and verbal English communication skills and emotional intelligence.
• Good awareness of risk relating to cash agent banks to include geopolitical, execution, operational and legal risk.

Location Amsterdam or London

Rewards & benefits  

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the "Apply" button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!