Tasks
Porsche Singapore is seeking an experienced Porsche Consultant within the Sales and Customer Excitement team. The successful candidate will serve as a brand ambassador and optimise sales and profitability, while building trust and delivering exceptional customer care throughout the purchase and ownership lifecycle.
- Conduct customer consultations throughout the sales process, acting as a trusted advisor and brand ambassador on the Porsche brand, products, services, and technologies, with focus on vehicle configuration, offer creation, and contract closure.
- Deliver an exceptional purchase and ownership experience with seamless, consistent care across the entire lifecycle, while identifying opportunities for the purchase or repurchase of higher-specification vehicles and additional products and services to drive growth, profitability, and customer satisfaction.
- Manage the well-being and hospitality of all Porsche Studio visitors, engaging emotionally to create excitement, build trust, and foster long-lasting relationships with both customers and stakeholders.
- Manage and optimise the entire sales funnel, process, and documentation, including updating customer data in CRM@Porsche (C@P), and coordinating test drives, financing options, insurance, trade-in offers, Tequipment orders, PDI, etc.
- Support marketing events and campaigns by hosting and networking with participants and customers, driving excitement and interest to convert leads into sales, including nurturing cold leads into warm ones.
- Assist with ad-hoc projects or duties as assigned such as vehicle shifting.
- Ensure compliance with all relevant laws, regulations, standards, and company policies.
Qualifications
- At least 2-3 years of working experience in sales, preferably in the Automotive industry within the luxury segment.
- Proven track record of success in car sales.
- A passion for the Porsche brand and a commitment to delivering an exceptional customer experience.
- A team player with excellent communication and interpersonal skills, dedicated to supporting one another in achieving organisational goals.
- Proactive in engaging stakeholders and ensuring timely follow-up with a strong sense of accountability.
- Self-driven with a proactive learning attitude.
- Proficient in MS Office and other technology tools and systems.
- Required to perform shift work including weekday evenings, weekends & public holidays.
- A valid class 3 driving license with a clean driving record and at least 4 years of driving experience.
At a Glance
The future has many facets: for the courageous, it is opportunity.
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.
Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.
Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. Offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.