Process Engineer - Quality, OTS - Global RAD Operations

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.

OpsTech Solutions manages IT infrastructure and end user equipment deployed across Amazon network globally. We are looking for an Industrial Engineer, who will work closely with engineering, operations and customer solutions teams to improve the quality of processes. They will be responsible for monitoring, reporting, and investigating operational process health. They will be the technical owner, taking full ownership of process issues, identify root cause and develop corrective actions.

Key job responsibilities
- Develop and maintain PFMEA and control plans throughout the life cycle of a process. Use PFMEA to identify potential failures, their effects, and implement preventive actions.
- Own disposition of defective equipment by developing metrics and maintain a quarantine cage. Drive the resolution of issues identified.
- Manage the process/product quality audit program. Document audit findings and ensure proper corrective actions are taken.
- Define and own the quality metrics reported daily to the leadership team. Ensure the metrics are accurate, relevant, and drive continuous improvement.
- Perform root cause analysis on customer issues, provide effective corrective actions and drive them to completion.
- Manage change management requests and obtain approvals from appropriate stakeholders.
- Serve as the primary quality contact on the production floor. Communicate relevant quality-related details at the start and end of each shift.
- Assist in and facilitate process improvement initiatives, providing subject matter expertise and support.
- Assist in the roll-out of new processes and equipment by performing quality inspections and trial runs.
- Own and develop standard policies and procedures for processes within operations. Ensure SOPs are up-to-date and followed consistently.

BASIC QUALIFICATIONS- Experience in operations/manufacturing industry
- Experience developing and driving strategic initiatives within a cross-functional environment
- Experience using Quality Management System as well as managing Quality Audit Programs.
- Bachelors degree

PREFERRED QUALIFICATIONS- Experience with Six Sigma, lean manufacturing
- Excellent written and verbal communication skills.

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