- Analyse and evaluate tax support requests, identify the root causes of issues and develop effective solutions;
- Collaborate with cross-functional teams to implement preventive measures and process improvements;
- Empower colleagues with the knowledge to understand tax-related matters by providing educational resources, guides, and explanations as needed;
- Have knowledge of German tax regulations to accurately address inquiries and provide reliable solutions;
- Interact with clients, colleagues and stakeholders in a professional and courteous manner;
- Clearly articulate tax-related information, guidance and solutions to both technical and non-technical individuals, fostering a clear understanding of complex tax matters;
- Maintain detailed records of all interactions, solutions provided and steps taken for each tax incident;
- Ensure accurate and comprehensive documentation within the ticketing tool, aiding in knowledge sharing and future reference;
- Empower colleagues with the knowledge to understand tax-related matters by providing educational resources, guides and explanations as needed;
- Analyze, categorize and prioritize support requests and involve relevant bodies in escalations;
- Document and contribute to the development of existing tax solutions;
- Document tax processes and contribute to their continuous improvement and automation;
- Assist in the preparation of weekly, monthly, quarterly and annual tax reports or tax returns for several countries;
- Stay up-to-date with German tax regulations and improve your knowledge to ensure accurate and current support.
- Completed (master's) degree in economics or tax law;
- Fluency in written and spoken German and English;
- Excellent knowledge of German income and VAT law and related areas of law;
- Strong communication skills and enjoyment in dealing with clients as well as a solution-oriented, proactive approach to work;
- Confident handling of Windows 10, Microsoft Office 365, MS Teams, ATC Suite (JIRA/Confluence);
- Knowledge of core processes in the automotive industry;
- High degree of personal responsibility, organizational skills and reliability;